Delivery and Warranty


How much do you charge for standard shipping?


Shipping costs and VAT are not included in our prices. Place your order in the shopping cart to see the shipping costs.

Special shipping rules apply to GSA, federal and local government, and education customers. Visit their home page for more details.

Processing time for payments with MasterCard Visa American Express credit card (5 business days)

Processing time for bank transfer payments (immediate)

Do you ship internationally?


Yes, PC Gaming CR ships throughout the United States, Canada and more than 200 countries around the world. International shipments are subject to import fees, duties, and taxes (charged once a shipment reaches the destination country) in addition to brokerage fees / customs clearance charges that may be imposed by the carrier. These charges must be borne by the recipient. PC Gaming CR has no control over these charges and cannot predict what they might be.

Due to high international shipping costs, taxes, and duties, we are unable to ship any orders that include pending items. We will hold the order until all items are in stock and available to ship. Please contact us if you wish to cancel or exchange these items.

If an international shipment is refused and / or returned, any taxes, duties, customs fees, brokerage fees or shipping costs incurred for this return will be the responsibility of the customer.

How long will it take before I receive my order?

Orders are generally delivered based on the shipping term selected during checkout.

International Shipping Global DHL - FedEx-UPS

Delivery duration: 5-12 business days

Encomienda Correos de Costa Rica (Costa Rica only)

Delivery Duration 1-3 Business Days Only for Costa Rica

Please allow additional time for shipments to US Territories, PO Boxes, or Military APO / FPO addresses.

What are the rules for the transport of dangerous goods?


This item cannot be shipped outside of the US and must be shipped via UPS Ground. In accordance with the terms defined here

Guarantee


All products are covered by the manufacturer's warranty.
PC Gaming CR covers gray market devices for one year from the date of purchase.
Used equipment is guaranteed for 90 days.
The PC Gaming CR warranty provides coverage for manufacturing defects only and expressly excludes coverage for excessive wear and / or abuse, loss, and physical / accidental theft. The warranty is valid only at PCGAMINGCR. Improper repair or warranty service performed by someone other than PC Gaming CR will void this warranty.

PC Gaming CR disclaims any liability for consequential or incidental damages, for breach of the written or implied warranty of an item, including merchantability or fitness for a particular purpose. A PC Gaming CR warranty provides specific legal rights; however, you may have additional rights, which vary from state to state.

What are open box items?


Since an item can be marked as "Open Box" for many different reasons (ie returned without original packaging, written on original packaging or manuals, open and tested packaging and items), all accessories may not be included , manuals or original packaging. . We recommend that you inspect and test the product immediately upon receipt. Open Box items are covered by the original manufacturer's warranty.

What are refurbished items?


Who restores the units?


All are refurbished by the manufacturer (unless otherwise specified) to the specifications of the original company.

Why does availability seem unpredictable?


Unlike new inventory, we cannot request renewals. We have to wait for the manufacturers to contact us when they have a lot to sell.

What are the advantages of reconditioned products?


All refurbished items will have been hand checked by the manufacturer, thoroughly inspected, diagnosed, and calibrated by experienced technicians and may therefore be more reliable than a new item, which will only have been verified through a Protocol of Inspection process. systematic quality control (i.e. by random sampling as it exits the conveyor belt).

What about firmware updates?


Refurbished products are shipped with the latest firmware updates and fixes that were completed at whatever stage it was in when we received delivery.

What type of warranty does PC Gaming CR offer on "refurbished" products?


All refurbished products sold by PC Gaming CR come with a 90-day warranty; The warranty covers everything covered by the manufacturer's warranty for a new unit, including defects


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